GENERAL INFORMATION

Debt Collection Programs

Maximum concentration is given to customer service and the collection area to create high returns for our clients. With high returns for quality clients, our company will continue to operate successfully and profitably.

The collection department is staffed with experienced, professional collectors. Our collectors have been trained and certified on the Fair Debt Collection Practice Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Our training is thorough and continuous. With highly motivated collectors, our clients can expect the highest returns.

The owner of ECC is actively involved in controlling the daily operation and direction of the company. With this kind of participation, operations can be managed effectively to create mutually profitable relationships.

Our reputation with existing clients must bear out our contentions. We are proud of our accomplishments and we plan to continue this pattern in years to come.

Diplomacy & Goodwill

While we understand that our ultimate goal is to collect every account in full, we are also mindful of the fact that our clients want all of their customers to be treated with dignity and respect. At ECC, every collector is a trained professional that will make every effort to maintain that goodwill.

Account Handling Capabilities

ECC uses Collection Resource Software. It has been developed over the past 30 years and is the most sophisticated, state-of-the-art software available in the industry.
Each of our clients is provided with services that are custom designed. A professional collector and a pre-determined management strategy handle each collection account. The benefit is higher recoveries with the best customer satisfaction.

Reporting

ECC will provide you with any requested report on a monthly, quarterly or annual basis. For example: status, debtor inventory, history analysis, etc.

Asset Discovery and Litigation

ECC will employ extensive methods in the location of viable assets for the purpose of litigation when necessary. ECC will only commence litigation once we have received your written authorization. We will only recommend litigation when there is a likelihood that the judgment will be satisfied.

Skip Tracing

ECC collectors are expert skip tracers. With access to the Credit Bureau, the Internet and other skip tracing resources, we can locate just about anyone and their assets.

Early Intervention Collection Programs

These are custom-designed for you. An inexpensive way to get your accounts paid quickly, prior to placing your accounts for regular collection.

You select between one and four collection letters and between zero and five telephone collection attempts. Fees are based on the number of letters, telephone attempts and the number of accounts placed for collection. Your investment is on a per account basis.